Server Management

  • Basic Management Package

    • 10 server admin tickets per month - software installs, security setups and configuration, account migrations, etc

      24/7 Uptime monitoring

      Guaranteed response time of 2-24 hours for non-emergency issues

      On call off hours support available per incident*

      Notifications for new security vulnerabilities and urgent upgrades

      *On call emergency support for basic plan subscriptions or one time installs is $25 for response and $30 per hour for work done
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  • Full Management Package

    • Unlimited server admin tickets

      24/7 uptime monitoring with immediate response

      Guaranteed response time of 15 minutes - 2 hours for non-emergency issues

      ON call 24/7 support for emergency issues

      Includes initial server setup

      Proactive upgrades and security - new security vulnerabilities and urgent upgrades done as soon as they hit the net!

      Server level ddos management and mitigation, 75% of ddos issues handled on server level if enough cpu/ram/bandwidth is available.
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