Server Management

Basic Management Package

10 server admin tickets per month - software installs, security setups and configuration, account migrations, etc

24/7 Uptime monitoring

Guaranteed response time of 2-24 hours for non-emergency issues

On call off hours support available per incident*

Notifications for new security vulnerabilities and urgent upgrades

*On call emergency support for basic plan subscriptions or one time installs is $25 for response and $30 per hour for work done

Full Management Package

Unlimited server admin tickets

24/7 uptime monitoring with immediate response

Guaranteed response time of 15 minutes - 2 hours for non-emergency issues

ON call 24/7 support for emergency issues

Includes initial server setup

Proactive upgrades and security - new security vulnerabilities and urgent upgrades done as soon as they hit the net!

Server level ddos management and mitigation, 75% of ddos issues handled on server level if enough cpu/ram/bandwidth is available.